1. Introduction

NV INSOLANTS VICTOR HALLET, whose registered office is at 1083 GANSHOREN, Avenue de Rusatira, 9 and identified with the ECB under number 0401.893.269, in its capacity as controller (hereinafter “IVH”), attaches great importance to protecting your data and respecting your privacy.

The purpose of this Privacy Policy is to explain how IVH collects, uses and retains personal data (hereinafter “personal data”) relating to its customers, individuals and any natural person in contact with IVH including potential customers, representatives or guarantors of our natural or legal persons (for example, company directors, agents, legal representatives, other contact persons), our suppliers, our partners, etc. (hereinafter referred to as “you”).

By “personal data”, IVH refers to any information that identifies you directly or indirectly as a natural person.

“Data processing” refers to any transaction or set of transactions made applied to your personal data. The concept of treatment covers, inter alia, all aspects relating to the collection, recording, organization, preservation, adaptation or modification, extraction, consultation, use, broadcast communication or any other form of provision, reconciliation or interconnection, and the archiving, erasure or destruction of such personal data.

IVH, as data controller, determines the purposes for which your personal data are processed, the means implemented and all processing characteristics, explained in this policy. IVH is your contact and answers the respect of the regulation with regard to your data before the control authorities.

If you are in contact with IVH through a legal entity, please know that IVH provides a copy of this policy to the legal entity asking it to bring it to the knowledge of any person involved in the processing of personal data performed by IVH.

IVH processes your data in a transparent manner and in compliance with all applicable data protection and privacy laws, including the “RGPD” (Regulation 2016/679 of 27 April 2016 on the protection of individuals with the processing of personal data and the free movement of such data). We are committed to respecting our obligations and your rights when we have to process your personal data.

2. What personal data are we dealing with?

IVH is required to collect personal data when you contact us by email, mail or via the contact form available on our website, at a meeting with our team for the signature of a contract, in the execution of services agreed on the basis of a contract or during a call to our support teams.

IVH collects and uses only the personal data that is necessary in the course of our activities and that allows us to offer you personalized services and products of quality.

We collect and process different categories of personal data, including:

Identification data: ex. surname, first name, date of birth.
Contact data: ex. postal address, email address, telephone number.
Accounting and financial data: ex. bank account number, VAT number.

In no case do we collect or process sensitive data.

A number of personal data that we collect from you is essential for us to fulfill our contractual obligations to you. In some cases, the law requires us to collect certain information. Depending on the type of personal data and the reasons for which we process it, it is possible, in case you refuse to provide it, that we are unable to fulfill our contractual obligations or, in extreme cases, to continue our relationship with you.

3. Why and on what basis do we use your personal data?

We process your personal data for various purposes and on the basis of the following legal grounds:

at. To allow us to process your request (consent).

We use your personal data when you contact us to ask us questions (for example, via the contact form available on our website) about our products or services or for information, either to:

Provide you with information about our services and products;
Put you in touch with the appropriate service